Cancellation and Refund Policy

This Cancellation and Refund Policy explains how to cancel your BeCited subscription, your statutory right of withdrawal, and our own refund practice. Payment is collected by Creem, our Merchant of Record, so refunds are processed through that channel.

Cancelling Your Subscription

• You can cancel your subscription at any time, for any reason, without needing to give a justification.
• When you cancel, the Service stays active until the end of the period you already paid for; automatic renewal stops at the end of that period.
• To cancel, use your account billing settings or the Creem customer portal, or email hello@becited.co.

Right of Withdrawal (14 Days)

As a consumer, you have the right to withdraw without justification within 14 days of your subscription starting. To exercise it, simply notify us at hello@becited.co.

Under the Turkish Regulation on Distance Contracts, the right of withdrawal may not be exercisable where performance of the Service began, with your express approval, before the 14-day period expired, since access is activated immediately at checkout. Regardless of that exception, our own voluntary refund policy below applies.

Our Voluntary Refund Policy

Beyond what the law requires, if you are not satisfied within the first 14 days, we refund the first billing period unconditionally. Having already used the Service does not disqualify you. We would rather not take payment from someone the product has not proven itself to yet.

When Refunds Do Not Apply

• Retroactive refunds are not issued for periods beyond the first 14 days; a subscription simply stops at the end of the current billing period once cancelled.
• If your account is closed for violating our Terms of Service, any unused portion of the current period is refunded, but prior periods are not.

Refund Timing and Method

Approved refunds are issued within 14 days of the request being accepted, to the same payment method and currency originally used. Depending on your bank, it may take a few additional business days to reflect in your account. Because refunds are processed through Creem, the confirmation email may come from that channel rather than from BeCited directly.

Disputes

If you are a consumer and a dispute arises, you may apply to the Consumer Arbitration Committee or Consumer Court in your place of residence.

Contact

For cancellations and refund requests: hello@becited.co